Newcomb Central Medical Centre
Medical Center in Newcomb right next to ALDI
Opening at 9:00 AM
Business Hours
| Mon: | 8:30 AM – 5:00 PM |
|---|---|
| Tue: | 8:30 AM – 5:00 PM |
| Wed: | 8:30 AM – 5:00 PM |
| Thu: | 8:30 AM – 5:00 PM |
| Fri: | 8:30 AM – 5:00 PM |
| Sat: | 9:00 AM – 12:00 PM |
| Sun: | 9:00 AM – 12:00 PM |
We are an established MEDICAL CENTRE located in the busy shopping centre at Newcomb, right next door to ALDI.
Available Allied services include a PHYSIOTHERAPIST ,PODIATRIST ,DIABETIC EDUCATOR. Referrals to them can be coordinated through a GP led chronic disease management plan. Conditions like chronic back pain/ shoulder pain/ knee pain are seen by the physiotherapist. The podiatrist deals with conditions like ingrowing toenails/ chronic foot and nail problems.
There are 5 DOCTORS including a female GP with excellent NURSE support for immunisations, Health assessments ,implanon, Cervical Screening Test and minor surgery including skin cancer.
We welcome Dr Sam and Dr Yemi who join Dr Luke, Dr John and Dr Punya. New patients continue to be welcomed.
The Doctors and nurses can carry out Health Assessments if you are over 75years old.
We also encourage health assessments if you are 40-49 years old.
Chronic disease management is coordinated by the Doctors to include optimised management plans for Diabetes, Asthma , Heart disease and the like.
HEARING AUSTRALIA are running their weekly Hearing clinics at the medical centre.
Please contact 52447200 to make a booking or for any enquiries.
Alternatively you can ask our reception for further details.
Please contact 52447200 to make a booking or for any enquiries.
Alternatively you can ask our reception for further details.
For a comprehensive weight management programme you can speak with the Doctors and get referred to a DIETICIAN.
There is a PSYCHOLOGIST working in the clinic to help manage conditions like Anxiety and Depression.
Please arrange to see the GPs who can refer you on a GP Mental Health Care Plan- eligible patients can access at least 10 sessions a year to see the psychologist on a Medicare plan.
We encourage patients to review with a GP for Repeat Prescriptions and to discuss Referrals that need to be made to Specialists.
We also advise patients to contact their GP to discuss all test results.
While we feel it is the patient’s responsibility to book with their GP to discuss their results ,the clinic will still send out SMS/ letters as a reminder to patients to book in to discuss abnormal results.
Please write to the Practice Administrator if you do not want to get a recall SMS/letter to discuss results of Investigations or other correspondence.
Privacy Statement
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this is only available to authorised members of staff.
Our Surgery is covered by
•The Health Privacy Principles (the HPPs as set out in the Health Records Act (Vic 2001)), and
•The National Privacy Principles, (the NPP as set out in the Privacy Act (Cth 1988)).
•The Health Privacy Principles (the HPPs as set out in the Health Records Act (Vic 2001)), and
•The National Privacy Principles, (the NPP as set out in the Privacy Act (Cth 1988)).
To comply with our obligations under the HPPs and the NPPs we have policies in the practice about how we manage information about you and how you may access that information.
Patients may access their medical records by putting in a request in writing and filling in a form available at reception. Written requests for access to records will be reviewed within 30 days. There will be an administrative fee for access to records and test results.
There is also a fee for Transfer of Medical records. Medical reports like Insurance reports,Driving Medicals and the like will also incur a fee. Please check with the Practice Coordinator for fee details.
Appointments can be booked from 9 am weekdays and from 9:30 am weekends.
We are still taking in new patients.
However we cannot book appointments for new patients over the telephone. They will have to come to reception first to register , bringing with them some form of ID and their Medicare card. We cannot guarantee that new patients who register will get an appointment on that same day.
We have a walk- in clinic service from 8:30am till 9 am on weekdays.
Weekend walk-in service is from 9am till 9:30am.
Booked appointments that cannot be kept should be cancelled at least an hour before. This is to allow other
patients the opportunity to fill in that appointment slot.
If the appointment is not cancelled with prior notice then we impose the right to levy a $50 fee prior to booking future appointments. Till such time as this fee is honoured, the patient can still see a doctor-but Only as a Walk-In patient (and will not to able to Book an Appointment).
ALL PATIENTS entering our clinic are required to wear a Face mask or face covering which is to remain on at all times whilst in the clinic. The practice has a risk mitigation policy in place to protect all staff and patients.
NO MASK = NO ENTRY.
If you are unable to wear a face mask or face covering, we will advise you on further management in consultation with the clinician.
We require all patients to be triaged on entry. We advise that they use hand sanitiser when in the clinic.
Please be patient with our staff whilst triaging. Questions prior to entry are a requirement of entry and required to ensure our staff and patients are kept safe.If you have had a COVID SWAB done and are still awaiting results – you are required to self-isolate at home until this result comes back negative.
Please DO NOT make a face to face appointment or enter our clinic if you are awaiting a COVID swab result.
You can make a telehealth consult with one of the doctors if needed whilst awaiting results.
Patients who meet the following clinical criteria should be tested:Fever OR chills in the absence of an alternative diagnosis that explains the clinical presentation OR
Acute respiratory infection that is characterised by cough, sore throat, shortness of breath, runny nose or anosmia (loss of smell)
Please call Coronvirus Hotline on 1800 675 398 regarding further instruction and testing sites.
If you require medical advice regarding the above, we can arrange a teleconsult with one of the doctors to assess you.
So Wear a Face Mask, maintain a social distance of 1.5 meters and hand sanitise.
Our policy is updated regularly taking into consideration advice from the Chief Health Officer/ DHHS.
You can make a telehealth consult with one of the doctors if needed whilst awaiting results.
Patients who meet the following clinical criteria should be tested:Fever OR chills in the absence of an alternative diagnosis that explains the clinical presentation OR
Acute respiratory infection that is characterised by cough, sore throat, shortness of breath, runny nose or anosmia (loss of smell)
Please call Coronvirus Hotline on 1800 675 398 regarding further instruction and testing sites.
If you require medical advice regarding the above, we can arrange a teleconsult with one of the doctors to assess you.
So Wear a Face Mask, maintain a social distance of 1.5 meters and hand sanitise.
Our policy is updated regularly taking into consideration advice from the Chief Health Officer/ DHHS.
Our Privacy Policy
Introduction
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
names, date of birth, addresses, contact details
medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
Medicare number (where available) for identification and claiming purposes
healthcare identifiers
health fund details.
medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
Medicare number (where available) for identification and claiming purposes
healthcare identifiers
health fund details.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
During the course of providing medical services, we may collect further personal information.
Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary.
We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment (when available) or communicate with us using social media ( when available).
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
your guardian or responsible person
other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
When, why and with whom do we share your personal information?
We sometimes share your personal information:
with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
with other healthcare providers
when it is required or authorised by law (eg court subpoenas)
when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
to assist in locating a missing person
to establish, exercise or defend an equitable claim
for the purpose of confidential dispute resolution process
when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).
with other healthcare providers
when it is required or authorised by law (eg court subpoenas)
when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
to assist in locating a missing person
to establish, exercise or defend an equitable claim
for the purpose of confidential dispute resolution process
when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).
De-identified data may be shared with third parties for research and quality improvement.
Medical records may be accessed by visiting Medical educators and /or general practice supervisors from another practice for the purpose of registrar training.
Medical records may be accessed by visiting Medical educators and /or general practice supervisors from another practice for the purpose of registrar training.
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms such as electronic records, visual records such as Xrays, scans and photos.
Our practice stores all personal information securely in electronic format in a secure environment such as the use of passwords to access medical records. All staff and contractors are legally obliged to maintain confidentially under confidentiality agreements.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing along with photographic proof of identity, and our practice will respond within a reasonable time of 30 days or less.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the Practice Administrator.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
Our contact:
The Office Administrator,
Newcomb Central Medical Centre,
36/ 71 Bellarine Highway,
Newcomb, Vic 3219.
Ph: (03) 5248 2750
Our practice will respond within a reasonable time frame of 30 days or less.
You may also contact the OAIC(Office of Australian Information Commissioner). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Health Complaints of a serious nature can also be directed to Dept of Human Services Complaints Commissioner on 1800 136 066.
Privacy and our website
Our practice is committed to making information about our practice and its services readily accessible for all patients and the community via our practice website. No patient data is collected via this website.
Policy review statement
This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur.
EMAIL CORRESPONDENCE
Email correspondence sent to our email address are retained as required by the Public Records Act 2002 and other relevant legislation. Email messages may also be monitored by our information technology staff for system trouble-shooting and maintenance purpose. Your email address details will not be added to a mailing list (unless you so request) or disclosed to a third party unless required by law.
Do not send any urgent requests or information via email before first contacting us preferably in person or by telephone.
We do not use social media ( Face book etc) for communication / information purposes.
Contact
Call now
- (03) 5248 2750
